Terms and conditions

• City St George's, University of London International Study Centre - terms and conditions 2026-2027

• City St George's, University of London International Study Centre - terms and conditions 2025-2026

• City St George's, University of London International Study Centre - terms and conditions 2025-2026 - online courses

• INTO City, University of London - terms and conditions 2024-2025 (for offers made or accepted AFTER 9th October 2024)

• INTO City, University of London - terms and conditions 2024-2025

Student Protection Plan

• Student Protection Plan

Refund and Compensation Policy

• Refund and Compensation Policy

Insurance information

For students starting courses from September 2026:

• INTO City, University of London - Statement of Insurance (SOI) 2026

• Uniplan Insurance Information Document

• Uniplan Insurance Product Information Document

• INTO Uniplan – Group Policy Booklet

• INTO Uniplan - Beneficiaries Information

Safeguarding Policy

• INTO City, University of London - Safeguarding Policy

Information for students (and parents of students) under the age of 18

• INTO City, University of London - Safeguarding Policy for Under 18's

Complaints procedure

• Non-academic complaints procedure

• Academic complaints procedure

Privacy notice

• INTO City privacy notice

INTO Agent Quality Framework

• Student Complaint form

• Download the Student Guide to Choosing an Education Agent